ISO 20000-1 Certification

ISO 20000-1 is a service management system standard. It specifies the requirements for the service provider to do the following:

  1. Planning the SMS
  2. Establishing the SMS
  3. Implement the SMS
  4. Operate the SMS
  5. Monitor the SMS

Now, where does the information technology comes in? Well, the way to provide the best SMS is through the information technology. To that end, the purpose of ISO 200000-1 is to provide the best information technology management standard as well.